ISO 10002 Certification - Complaints Management System (CMS) for Customer Satisfaction
The ISO 10002 Certification can be sought by Organizations to improve their Complaint Handling Process. Handling Customer Complaints can be best managed by a proper Customer Handling Process. The guidelines provided in the ISO 10002:2004 Standard can help define a good Customer Handling Process. This standard can be used by Organizations of any size and who are in any sector.
Pazio Veritas Certifications can provide ISO 10002 Certification in UAE, Dubai, Abu Dhabi, and in all cities of India. Contact Us for further details.
Benefits of ISO 10002 Certification in UAE and India
- A proper Complaint Handling Process reduces the damage to the brand image
- Better management of changing customer needs
- Increases customer confidence that the complaints are attended through a defined process.
- Reduces likelihood of further complaints. This can increase customer satisfaction.
- Better Customer satisfaction can mean more business.
- Helps identify and address the needs and expectations of complainants.